Privacy Policy

1. Introduction

Welcome to Healthbox LLC’s Privacy Policy (“Policy”). This Policy outlines how Healthbox collects, uses, discloses, and protects your personal information. By accessing or using our website at www.healthbox.store (the “Website”), you consent to the practices described in this Policy.

2. Information We Collect

Personal Information: When you use our Website, we may collect personal information such as your name, email address, phone number, billing information, and shipping address.
Usage Information: We automatically collect information about how you interact with the Website, including your IP address, browser type, pages visited, and actions taken.
Device and Location Data: If you permit it, we may collect location data from your device to improve our services. This data is collected via browser-based technologies and is used solely to enhance the user experience and for analytics purposes.

3. How We Use Your Information

We use your information for the following purposes:
Processing and fulfilling your orders.
Providing customer support and responding to your inquiries.
Personalizing your experience and improving our products and services.
Sending promotional and marketing communications (including SMS if consent is given).
Analyzing Website usage to improve its functionality and content.
Sending abandoned cart reminders if you’ve left items in your shopping cart.

4. Data Security

We take appropriate technical and organizational measures to protect your personal information. However, no method of data transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Disclosure of Your Information

We may share your personal information with trusted third parties for the following purposes:

Processing payments (e.g., payment gateways).
Delivering products (e.g., shipping partners).
Conducting marketing campaigns (email and SMS).
Analyzing Website usage (e.g., analytics providers).

Note: The above excludes text messaging originator opt-in data and consent; this information will not be shared with third parties.

6. Cookies and Tracking Technologies

Healthbox’s website uses cookies and similar tracking technologies to enhance your experience and help us understand user behavior. This includes:
• Tracking items you put into your shopping cart.
• Identifying when you have abandoned your cart.
• Using this information to send cart reminder messages via SMS (if you’ve opted in).
• Monitoring website traffic, user interaction, and preferences.

You can manage cookie preferences in your browser settings.

7. SMS Communication & Phone Number Use

We may collect your phone number if you opt to receive SMS updates. Phone numbers are used for:
• Order status notifications.
• Cart abandonment reminders.
• Marketing promotions (only if you have provided express consent).

Phone numbers will not be shared with or sold to non-affiliated third parties. All SMS communications comply with TCPA and other applicable regulations.

8. Your Choices

You can update your account information and communication preferences at any time through your account dashboard.
To opt out of marketing emails or SMS, follow the unsubscribe or stop instructions in each message.

9. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Policy occasionally to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page with the updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please get in touch with us at: hello@healthbox.store