Refund and returns policy

1. Refund Policy

At Healthbox, your satisfaction is our top priority. If you’re unsatisfied with your personalized daily supplement pack, we’re here to help.

Refund Request Period: You have 30 days from the date of receiving the product to request a refund.
Initiating Refunds: To initiate a refund, please get in touch with our customer support team at hello@healthbox.store. Describe the issue you’re experiencing and provide a photograph if necessary.
Refund Processing Time: Once your refund request is approved, we will process the refund to your original payment method within 5-7 business days.

2. Returns Policy:

We strive to provide you with the best experience possible. In case your personalized daily supplement pack is damaged or not up to your expectations, here’s our returns process:

Return Request Period: You have 30 days from the date of receiving the product to initiate a return.
Initiating Returns: To initiate a return, please get in touch with our customer support team at hello@healthbox.store. Describe the issue you’re facing and provide a photograph if required.
Return Process: Depending on the situation, we may require the product to be returned. If needed, we will provide you with a shipping label and instructions.
Return Processing Time: Once we receive the returned product (if applicable), we will process your return within 5-7 business days.

3. Conditions for Refunds and Returns:

Refunds may be partial based on the specific circumstances.
Refunds and returns are accepted within 30 days of receiving the product.
We may require photographic evidence of the issue to approve a refund or return.

4. Contact Us:

If you have any questions about our refund and return policy or need assistance with the process, don't hesitate to contact our customer support team at hello@healthbox.store.