FAQ's
Here’s everything you need to know about how Healthbox works, what’s inside your box, and what to expect after you order — all in plain English.
How Healthbox Works
Everything you need to know about building your personalized daily supplement routine — from quiz to doorstep.
Do I have to subscribe?
Not necessarily. To create a fully personalized supplement pack tailored to your body and goals, a subscription is required. But if you’re looking to sample or gift, our Starter Packs are available as one-time purchases—no subscription needed.
How does the subscription work?
We send you a 30-day supply every month. You’re billed monthly and can manage everything from your account.
What’s the benefit of subscribing?
Subscribing unlocks a 10% discount and gives you total flexibility. You can pause, skip, swap, or cancel anytime, and your supplements are automatically delivered on schedule—no bottles, no guesswork, no hassle.
Can I pause, skip, or cancel anytime?
Yes! You’re in control. Pause, skip, or cancel at any time—no commitments, no hassle.
Can I build my own box instead of taking the quiz?
Absolutely. If you know what you’re looking for, you can skip the quiz and build your own pack from scratch or tweak our recommendations.
What’s the difference between a Starter Pack and a personalized box?
Starter Packs are pre-built bundles designed around popular goals like Sleep, Immunity, and Energy. Personalized boxes are built entirely around you using your quiz responses—customized from the ground up.
Where are your supplements made?
All capsules are made and packaged in-house at our U.S. facility in Groton, Connecticut. While the raw powders are sourced globally—standard in the supplement industry—every formula is encapsulated under strict quality control.
Are your products clean and allergen-safe?
Our formulas contain no artificial dyes, fillers, or additives. You can view complete ingredient and allergen info on each product page to make sure it fits your needs.
What if I don’t like a supplement?
You’re never stuck. You can change your pack at any time, and every subscription is backed by a 30-day money-back guarantee. Just reach out to us and we will handle the rest.
Shipping & Returns
How your Healthbox gets to you, what it costs, and what to expect after you check out.
Where do you ship?
We currently ship throughout the U.S. via USPS out of our laboratories in Groton, CT. Your first order is fulfilled within 2–3 business days of processing, and shipping takes 3-5 business days. Refill orders are fulfilled and shipped so that they get delivered right when your previous box runs out.
Can I return my order?
Yes — we offer a 30-day money-back guarantee on your first order. If you’re not satisfied, just reach out and we’ll make it right.
How do I manage my subscription?
Log into your account anytime to edit, skip, pause, or cancel your subscription with one click. Total flexibility, no hoops.
Our Supplements
Everything that goes into our capsules — and everything we leave out.
What makes your supplements different?
Every Healthbox supplement contains 1–2 ingredients max (expect for our complexes), no artificial fillers, sugar, artificial dyes, or flavorings. They’re pure, targeted, and designed to support one clear function — not overloaded blends.
Are your products third-party tested?
Yes. All our supplements are third-party tested and in-house tested for purity, potency, and safety. We also manufacture in GMP-compliant U.S. facilities.
Are the capsules vegan or allergen-free?
Many of our products are vegan, and most are allergen-free. Our quiz filters your recommendations based on dietary preferences or restrictions you provide. You can further confirm allergens in each supplement's details page.
Can I take these with medications?
We always recommend checking with your doctor before starting new supplements — especially if you’re taking prescription medications.
How many supplements will I take per day?
It depends on your goals, but most customers take 4–6 supplements per day. You’ll see exactly what’s in your sachet before you subscribe — and you can edit it anytime.