FAQ's
Hereβs everything you need to know about how Healthbox works, whatβs inside your box, and what to expect after you order β all in plain English.
How Healthbox Works
Everything you need to know about building your personalized daily supplement routine β from quiz to doorstep.
Do I have to subscribe?
No, currently we do not require subscriptions. All products are available as one-time purchase.
How does the subscription work?
We send you a 30-day refill every month. You can can make changes to your plan, cancel or skip a month anytime, no questions asked.
Whatβs the benefit of subscribing?
Subscribing unlocks a 10% subscribe and save discount and your vitamins are automatically delivered on schedule every month.
Can I pause, skip, or cancel anytime?
Yes! Youβre in control. Pause, skip, or cancel at any time.
Can I build my own box instead of taking the quiz?
Absolutely. If you know what youβre looking for, you can skip the quiz and build your box from scratch.
Whatβs the difference between a Starter Pack and a personalized box?
Absolutely. If you know what youβre looking for, you can skip the quiz and build your box from scratch.
Where are your supplements made?
The raw powders are sourced globally, and all capsules are made in-house at Healthbox Labs in Connecticut.
Are your products clean and allergen-safe?
Our formulas contain no artificial dyes, fillers, or additives. You can view complete ingredient and allergen info on each product page.
What if I donβt like a supplement?
We offer a 30-day money-back guarantee. Just reach out to us and we will handle the rest.
Shipping & Returns
How your Healthbox gets to you, what it costs, and what to expect after you check out.
Where do you ship?
We currently ship throughout the U.S. via USPS out of our laboratories in Groton, CT. Your first order is fulfilled within 2β3 business days of processing, and shipping takes 3-5 business days. Refill orders are fulfilled and shipped so that they get delivered right when your previous box runs out.
Can I return my order?
Yes β we offer a 30-day money-back guarantee on your first order. If youβre not satisfied, just reach out and weβll make it right.
How do I manage my subscription?
Log into your account anytime to edit, skip, pause, or cancel your subscription with one click. Total flexibility, no hoops.
Our Supplements
Everything that goes into our capsules β and everything we leave out.
What makes your supplements different?
Every Healthbox supplement contains 1β2 ingredients max (expect for our complexes), no artificial fillers, sugar, artificial dyes, or flavorings. Theyβre pure, targeted, and designed to support one clear function β not overloaded blends.
Are your products third-party tested?
Yes. All our supplements are third-party tested and in-house tested for purity, potency, and safety. We also manufacture in GMP-compliant U.S. facilities.
Are the capsules vegan or allergen-free?
Many of our products are vegan, and most are allergen-free. Our quiz filters your recommendations based on dietary preferences or restrictions you provide. You can further confirm allergens in each supplement's details page.
Can I take these with medications?
We always recommend checking with your doctor before starting new supplements β especially if youβre taking prescription medications.
How many supplements will I take per day?
It depends on your goals, but most customers take 4β6 supplements per day. Youβll see exactly whatβs in your sachet before you subscribe β and you can edit it anytime.